Refund policy

Return & Exchange Policy

Thank you for shopping with us! We want you to love your new bag charms and keyrings. If you are not entirely satisfied with your purchase, we’re here to help.

Return Windows

 Standard Items:** You have **14 days** from the date of delivery to return an item.

 Sale & Clearance Items:** All clearance items are final sale and cannot be returned or exchanged.

Condition Eligibility

To be eligible for a full refund, your item must meet the following criteria:

 * It must be **unused, unworn**, and in the same condition that you received it.

 * It must be in its **original packaging** (including any dust bags, boxes, or protective tags).

 * Items damaged due to normal wear and tear, or misuse (such as snagging or pulling on delicate chain links), are not eligible for a return.

How to Initiate a Return

Contact Us: Send an email to our support team with your order number and the reason for the return.